You can ask us to delete the personal data we hold about you at any time, and you do not need an account or a login to do it. This page explains exactly how, what gets removed, and how long it takes.
The short version: email sulaiman@softsystem.biz with the subject Data deletion request and include the phone number or email address your data is associated with. We confirm within 5 working days and complete the deletion within 30 days.
If you received a WhatsApp message from a shop
You are what we call an end customer. A business used our service to send you an invoice or notification, and we hold your phone number and those messages on that business’s behalf.
- Email sulaiman@softsystem.biz with the subject line Data deletion request.
- Tell us the WhatsApp number the messages were sent to. This is the only way we can find your records — we have no other identifier for you.
- Name the shop or business if you know it. Not essential, but it makes the search faster.
- We confirm within 5 working days and complete the deletion within 30 days, then email you to say it is done.
If you simply want the messages to stop rather than your data removed, replying STOP to the conversation, or blocking the number in WhatsApp, is quicker and takes effect immediately.
If you are a business using our service
You have two routes, and they do different things.
- Disconnect the integration. Removing SoftSystem from the connected apps in your Meta Business Settings revokes our access immediately. Our copy of your access tokens becomes invalid and is deleted automatically.
- Request full deletion. Email sulaiman@softsystem.biz from the address on your account, with the subject Data deletion request, naming your business and the connected number. This removes your account records and message history as well.
Disconnecting does not delete your WhatsApp Business Account or your number — those are yours, they stay with Meta, and they are unaffected by anything you ask us to delete.
What gets deleted, and what we have to keep
| Data | On a deletion request |
|---|---|
| Message content and attachments | Deleted |
| Recipient phone numbers | Deleted |
| Delivery and read status records | Deleted |
| Access tokens and account identifiers | Deleted immediately |
| Support correspondence | Deleted |
| Website form submissions | Deleted |
| Invoices and accounting records | Retained — Pakistani tax law requires six years |
| Backups | Overwritten on the normal 35-day cycle |
Accounting records are the one exception we cannot make. Where we keep them, they are kept only for that purpose and are not used for anything else.
Data held by WhatsApp itself
Messages are delivered over the WhatsApp Business Platform, so Meta also holds records of them under its own terms. Deleting your data with us does not delete it from Meta or from the recipient’s phone. To remove data held by Meta, contact Meta directly or use the privacy tools in your WhatsApp or Meta account settings.
How long it takes
- Within 5 working days — we acknowledge your request and tell you if we need anything else to identify your records.
- Within 30 days — deletion is complete and we email you to confirm.
- Within 35 days — the last backup containing your data is overwritten.
If a request is complicated we may need longer, but we will tell you why and give you a date.
Checking on a request
Reply to the confirmation email we sent you, or write to sulaiman@softsystem.biz quoting the original request. If you have not heard from us within 5 working days, please send it again — it is more likely a mail problem than a refusal.
Contact
SoftSystem Developers
Office No. 811, Al-Hafeez Executive, Gulberg III, Lahore, Punjab, Pakistan
sulaiman@softsystem.biz · +92 312 9440492
Monday to Saturday, 10:00–21:00 PKT
See also our Privacy Policy and Terms of Service.